Why customer service online chat does not work

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All representatives are currently assisting others. Thanks for your patience.
A representative will be with you shortly.
Welcome to RedEnvelope. My name is Emily. How can I help you?
txyankee: hi there
txyankee: On the item " diamond north star necklace + earrings set "
txyankee: the item page shows a price of $190 on special
txyankee: yet when I checked out it was $244
txyankee: which is actually more than the item when it is NOT on special ($218)
txyankee: Can you please adjust the price on my order to $190? Order number X459504CC
Emily: I'm sorry for the delay. I'll be right with you.
Emily: Thank you for waiting. I'll be with you in just a moment.
Emily: One moment please, I will be right with you.
Emily: Thank you for waiting. I'll be with you in just a moment.
Emily: One moment please, I will be right with you.
Emily: I'm sorry for the delay. I'll be right with you.
Emily: One moment please, I will be right with you.
Emily: Thank you for waiting. I'll be with you in just a moment.
Emily: I'm sorry for the delay. I'll be right with you.
Emily: Thank you for waiting. I'll be with you in just a moment.
Emily: I'm sorry for the delay. I'll be right with you.
Emily: One moment please, I will be right with you.
txyankee: Emily, I need to go take my morning crap.
Can you hold on for a minute?
Emily: One moment please, I will be right with you.
Emily: One moment please, I will be right with you.
txyankee: Emily, I am back.
Emily: One moment please, I will be right with you.
Emily: One moment please, I will be right with you.
txyankee: Emily, I need to go to work, but I am awash in anxiety that our paths will never again cross.
Emily: Thank you for waiting. I'll be with you in just a moment.
txyankee: I have grown so close to you in this short time, yet I must leave for work.
txyankee: goodbye Emily.
Emily: One moment please, I will be right with you.